Frequently Asked Questions

Q. Do your coaches come with a driver?

A. All our coaches are hired with driver with PCV licence.

Q. Can I smoke on the coach?

A. No, sorry due to the law brought in on 1st July, 2007 all our coaches are no smoking vehicles and this is strictly adhered to, but our drivers will make designated comfort breaks en-route for our customers.

Q. Can I bring Alcohol on the coach?

A. No, we do not allow alcohol to be consumed on any of our vehicles. Alcohol maybe transported to an event in the luggage compartment of the vehicle.

Q. How old do I have to be to book a coach?

A. 18 or over.

Q. How can I pay?

A. Cheques will be accepted made payable to Lowes Coaches ltd and must be received by ourselves a minimum of 7 days before the departure date. If the cheque is not cleared cash payment will be required to the driver on the day of departure.
Payment can also be made by debit or credit card or via bank transfer. Again this must be made prior to the date of travel

Q. Will the driver stop of at various locations on the way home?

A. Unfortunately unless stipulated at the time of booking the driver will only make designated stops as stated on the booking form. The driver will make designated toilet break stops en-route on long journeys. Please note the driver WILL NOT stop on the hard shoulder of the motorway as this is against the law.

Q. Can I change my booking once my booking is secured and will there be any costs incurred?

A. We can change times of pick up and return with notice but there could be changed to costs if travel times or coach size are altered.

Q. If one of my group is sick will I be charged?

A. A fee of £40 will be forwarded to the person who reserved and booked our vehicle. to cover cleaning costs incurred.

Q. If I book a trip, and then cancel do I get my deposit back?

A. Once a reservation deposit is paid this is confirmation of booking and secures your reservation. The deposit covers administrations costs is non-refundable.

Q. If I am unhappy with my transport can I make a complaint and is it taken seriously?

A. Yes any complaint is taken seriously. Any complaints regarding the service provided by the Company should, in the first instance, be taken up with a company employee in an attempt to resolve the matter. Failing satisfactory outcome, please inform a member of our management.